Easyduka operates on a pre-paid monthly basis. We do not offer refunds for monthly subscription payments once processed. You may cancel your subscription at any time to avoid future charges.
If you cancel a yearly plan within the first 30 days, you are eligible for a full refund minus a 10% processing fee. After 30 days, refunds are calculated on a pro-rata basis for the unused months.
If you made a double payment via M-Pesa by mistake, please contact support immediately with both M-Pesa Confirmation Codes. We will verify and reverse the extra transaction within 48 hours.
To request a refund, please email billing@easyduka.co.ke with your Store URL and Payment Reference.